{"id":89768,"date":"2022-11-10T10:19:15","date_gmt":"2022-11-10T10:19:15","guid":{"rendered":"https:\/\/www.global-integration.com\/?p=89768"},"modified":"2024-03-07T09:50:27","modified_gmt":"2024-03-07T09:50:27","slug":"building-trust-in-a-virtual-and-hybrid-world","status":"publish","type":"post","link":"https:\/\/www.global-integration.com\/insights\/building-trust-in-a-virtual-and-hybrid-world\/","title":{"rendered":"Building trust in a virtual and hybrid world"},"content":{"rendered":"<p>Trust is a big thing in managing people and in society. High levels of trust correlate with retention, innovation, collaboration, and performance at work. At a macro level, trust in society correlates with everything good from health outcomes to infant mortality to economic performance to longevity.<\/p>\n<p>But the environment for trust has changed. We evolved to build trust face-to-face. Today we have less, or maybe no time physically together with our colleagues. When we work together virtually there are more opportunities for misunderstanding and if there is a trust problem it&#8217;s extremely difficult to repair through video and e-mail.<\/p>\n<p>Building, maintaining, and repairing trust virtually is a topic we&#8217;ve been working on in our <a href=\"https:\/\/www.global-integration.com\/virtual-teams-training\/\">remote in virtual teams training<\/a> for over 30 years.<\/p>\n<p>As we move into an environment where remote and hybrid working becomes more mainstream, we can no longer assume that trust is a free by-product of proximity. When we all work together in the same office, we had a lot of time to get to know each other over coffee, lunch and social activities in the evening.<\/p>\n<p>There were also very visible consequences if people didn&#8217;t behave in a trustworthy way, as it became visible much more quickly and they would take a reputational hit.<\/p>\n<p>When we are building trust with a new colleague, we tend to look for evidence of both <strong>capability <\/strong>(can they and do they do what they say they&#8217;re going to do to an acceptable standard) and <strong>character <\/strong>(the style in which they do it).<\/p>\n<ul>\n<li>It is relatively easy to interpret and signal trust around capability in a remote environment &#8211; if people deliver good quality work on time we can see this and our confidence grows.<\/li>\n<li>But character is much more difficult to interpret and evaluate remotely. How do I know the intent behind that e-mail, how can I judge whether people are being mutual and supportive?<\/li>\n<\/ul>\n<p>As leaders of remote and virtual teams and as supportive colleagues we need to invest more time in making trusting and trusted behaviours explicit.<\/p>\n<p>When we are working virtually, we need to be more open about intent and to try harder to signal the behaviours behind our actions.<\/p>\n<p>If we do have the opportunity to get face-to-face, we should build in more opportunities for people to interact and get to know each other at a personal and a character level.<\/p>\n<p>If we don\u2019t, we may experience a slow decline in social capital in our teams which eventually will lead to a trust breach, which is then very difficult to repair remotely.<\/p>\n<p>In a hybrid world we will also find that trust bonds form more quickly and more strongly with people who are able to get face-to-face for part of the time. This will lead to different levels of engagement and involvement and reinforce proximity bias, unless we change the way we built trust.<\/p>\n<p>How do you build, maintain and repair trust in a virtual and hybrid world?<\/p>\n<p>This is one small example of where we need to upgrade all of our leadership and collaboration skills for a world where some people are present and others are remote. If \u00a0you need to upgrade your training curriculum for a remote, hybrid and matrix world please <a href=\"https:\/\/www.global-integration.com\/contact-us\/\">get in touch<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trust is a big thing in managing people and in society. High levels of trust correlate with retention, innovation, collaboration, [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":30377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-89768","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","type-blog","training-virtual-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building trust in a virtual and hybrid world - Global Integration<\/title>\n<meta name=\"description\" content=\"How do we build, maintain and repair trust when working together in a virtual and hybrid world\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.global-integration.com\/insights\/building-trust-in-a-virtual-and-hybrid-world\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building trust in a virtual and hybrid world\" \/>\n<meta property=\"og:description\" content=\"How do we build, maintain and repair trust when working together in a virtual and hybrid world\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.global-integration.com\/insights\/building-trust-in-a-virtual-and-hybrid-world\/\" \/>\n<meta property=\"og:site_name\" content=\"Global Integration\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-10T10:19:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-07T09:50:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.global-integration.com\/wp-content\/uploads\/2021\/08\/iStock-1179124160-1-1024x683.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kevan Hall\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevan Hall\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/building-trust-in-a-virtual-and-hybrid-world\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/building-trust-in-a-virtual-and-hybrid-world\\\/\"},\"author\":{\"name\":\"Kevan Hall\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#\\\/schema\\\/person\\\/fd1e2a46f0d9d3bf3ae0a0f06a8a113d\"},\"headline\":\"Building trust in a virtual and hybrid world\",\"datePublished\":\"2022-11-10T10:19:15+00:00\",\"dateModified\":\"2024-03-07T09:50:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/building-trust-in-a-virtual-and-hybrid-world\\\/\"},\"wordCount\":553,\"publisher\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/building-trust-in-a-virtual-and-hybrid-world\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/iStock-1179124160-1-jpg.webp\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/building-trust-in-a-virtual-and-hybrid-world\\\/\",\"url\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/building-trust-in-a-virtual-and-hybrid-world\\\/\",\"name\":\"Building trust in a virtual and hybrid world - 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