{"id":21285,"date":"2017-06-14T00:00:00","date_gmt":"2017-06-14T00:00:00","guid":{"rendered":"http:\/\/global2020prd.wpengine.com\/insights\/understanding-how-information-flows-across-your-global-organization\/"},"modified":"2020-05-11T15:36:17","modified_gmt":"2020-05-11T15:36:17","slug":"understanding-how-information-flows-across-your-global-organization","status":"publish","type":"post","link":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/","title":{"rendered":"Understanding how information flows across your global organization"},"content":{"rendered":"

We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that leads to a constantly deepening network of connections. But do you know who are the key \u2018hubs\u2019 within your department or global organization \u2013 sending and receiving the most emails and connected to the widest array of people? And where are the approval bottlenecks \u2013 people who have so many approvals directed at them that there\u2019s no wonder approvals can sit for 6-7 days without being answered?<\/p>\n

In a recent fascinating webinar, data analyst Matt Mazzarrell demonstrates how modularity algorithms can search the email traffic on your server and quickly map who are the key influencers, what virtual communities exist and how each of these are connected. Using the algorithm to tag terms like \u2018approval\u2019 within email text reveals the everyday chains of command in your global organization \u2013 which may be very different than the official org chart.<\/a><\/p>\n

Algorithms can also work out the sentiment of each individual email, categorizing them as negative or positive overall depending on the overall ratio of negative to positive words in the text. Again mapping this across the entire email traffic can reveal points of conflict in the network, as well as the key themes of what is being said that is negative.<\/p>\n

This might all sound a bit Big Brother-ish but as our work activity becomes more and more connected across technological and human networks, understanding how data is flowing (and getting blocked) across the department\/ global organization is key to harnessing innovation, improving efficiency, and disentangling decision making.<\/p>\n

It will also help us at an individual level. \u00a0Separate research by Professor Rob Cross has shown that these mega-collaborators are not always who leaders would pick out as the organizational stars, as they are so overloaded with other people\u2019s work their personal effectiveness drops. Indeed his work has revealed that 20-35% of collaboration that actually adds value comes from only 3-5% of employees.\u00a0 However this leads to a vicious cycle where these super-helpful employees get more and more requests, so become \u2018institutional bottlenecks\u2019 and at most at risk of leaving.\u00a0<\/a><\/p>\n

In many ways this is nothing new.\u00a0 For over 20 years we\u2019ve been helping clients in matrixed and globally connected organizations cut through complexity, simplify co-operation and reduce collaboration and teamwork to where it truly adds value. However the digital revolution is supercharging these trends \u2013 making the need to help individuals manage information and collaboration overload an imperative rather than something nice to tack on to the end of a team meeting.<\/p>\n","protected":false},"excerpt":{"rendered":"

We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that […]<\/p>\n","protected":false},"author":20,"featured_media":21286,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","type-blog","training-agile-and-digital","training-matrix-management","training-virtual-teams"],"acf":[],"yoast_head":"\nUnderstanding how information flows across your global organization - Global Integration<\/title>\n<meta name=\"description\" content=\"We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that leads to a constantly deepening\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understanding how information flows across your global organization\" \/>\n<meta property=\"og:description\" content=\"We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that leads to a constantly deepening\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/\" \/>\n<meta property=\"og:site_name\" content=\"Global Integration\" \/>\n<meta property=\"article:published_time\" content=\"2017-06-14T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-11T15:36:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.global-integration.com\/wp-content\/uploads\/2020\/03\/shutterstock_247679242-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Debbie Marshall-Lee\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Debbie Marshall-Lee\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/\"},\"author\":{\"name\":\"Debbie Marshall-Lee\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#\\\/schema\\\/person\\\/1fa12bfdb63cb06a915dc1478d791465\"},\"headline\":\"Understanding how information flows across your global organization\",\"datePublished\":\"2017-06-14T00:00:00+00:00\",\"dateModified\":\"2020-05-11T15:36:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/\"},\"wordCount\":437,\"publisher\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/shutterstock_247679242-scaled.webp\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/\",\"url\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/\",\"name\":\"Understanding how information flows across your global organization - Global Integration\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/shutterstock_247679242-scaled.webp\",\"datePublished\":\"2017-06-14T00:00:00+00:00\",\"dateModified\":\"2020-05-11T15:36:17+00:00\",\"description\":\"We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that leads to a constantly deepening\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/shutterstock_247679242-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/shutterstock_247679242-scaled.webp\",\"width\":2560,\"height\":2560,\"caption\":\"Image\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/understanding-how-information-flows-across-your-global-organization\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.global-integration.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Understanding how information flows across your global organization\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#website\",\"url\":\"https:\\\/\\\/www.global-integration.com\\\/\",\"name\":\"www.global-integration.com\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.global-integration.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#organization\",\"name\":\"Global Integration\",\"url\":\"https:\\\/\\\/www.global-integration.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/GI_logo_hero.webp\",\"contentUrl\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/GI_logo_hero.webp\",\"width\":312,\"height\":271,\"caption\":\"Global Integration\"},\"image\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/uk.linkedin.com\\\/company\\\/global-integration\"],\"description\":\"Global Integration are a leading global training provider specializing in matrix management, cross-functional teams, remote, virtual and hybrid working. They provide highly interactive face-to-face, virtual and online learning delivered globally\",\"email\":\"kevan@global-integation.com\",\"foundingDate\":\"1994-04-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#\\\/schema\\\/person\\\/1fa12bfdb63cb06a915dc1478d791465\",\"name\":\"Debbie Marshall-Lee\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"caption\":\"Debbie Marshall-Lee\"},\"url\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/author\\\/debbie-marshall-lee\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Understanding how information flows across your global organization - Global Integration","description":"We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that leads to a constantly deepening","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/","og_locale":"en_US","og_type":"article","og_title":"Understanding how information flows across your global organization","og_description":"We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that leads to a constantly deepening","og_url":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/","og_site_name":"Global Integration","article_published_time":"2017-06-14T00:00:00+00:00","article_modified_time":"2020-05-11T15:36:17+00:00","og_image":[{"width":2560,"height":2560,"url":"https:\/\/www.global-integration.com\/wp-content\/uploads\/2020\/03\/shutterstock_247679242-scaled.jpg","type":"image\/jpeg"}],"author":"Debbie Marshall-Lee","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Debbie Marshall-Lee","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/#article","isPartOf":{"@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/"},"author":{"name":"Debbie Marshall-Lee","@id":"https:\/\/www.global-integration.com\/#\/schema\/person\/1fa12bfdb63cb06a915dc1478d791465"},"headline":"Understanding how information flows across your global organization","datePublished":"2017-06-14T00:00:00+00:00","dateModified":"2020-05-11T15:36:17+00:00","mainEntityOfPage":{"@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/"},"wordCount":437,"publisher":{"@id":"https:\/\/www.global-integration.com\/#organization"},"image":{"@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/#primaryimage"},"thumbnailUrl":"https:\/\/www.global-integration.com\/wp-content\/uploads\/2020\/03\/shutterstock_247679242-scaled.webp","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/","url":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/","name":"Understanding how information flows across your global organization - Global Integration","isPartOf":{"@id":"https:\/\/www.global-integration.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/#primaryimage"},"image":{"@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/#primaryimage"},"thumbnailUrl":"https:\/\/www.global-integration.com\/wp-content\/uploads\/2020\/03\/shutterstock_247679242-scaled.webp","datePublished":"2017-06-14T00:00:00+00:00","dateModified":"2020-05-11T15:36:17+00:00","description":"We all send hundreds, or even thousands, of emails and chat messages a day.\u00a0 Across a large global organization that leads to a constantly deepening","breadcrumb":{"@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/#primaryimage","url":"https:\/\/www.global-integration.com\/wp-content\/uploads\/2020\/03\/shutterstock_247679242-scaled.webp","contentUrl":"https:\/\/www.global-integration.com\/wp-content\/uploads\/2020\/03\/shutterstock_247679242-scaled.webp","width":2560,"height":2560,"caption":"Image"},{"@type":"BreadcrumbList","@id":"https:\/\/www.global-integration.com\/insights\/understanding-how-information-flows-across-your-global-organization\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.global-integration.com\/"},{"@type":"ListItem","position":2,"name":"Understanding how information flows across your global organization"}]},{"@type":"WebSite","@id":"https:\/\/www.global-integration.com\/#website","url":"https:\/\/www.global-integration.com\/","name":"www.global-integration.com","description":"","publisher":{"@id":"https:\/\/www.global-integration.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.global-integration.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.global-integration.com\/#organization","name":"Global Integration","url":"https:\/\/www.global-integration.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.global-integration.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.global-integration.com\/wp-content\/uploads\/2026\/01\/GI_logo_hero.webp","contentUrl":"https:\/\/www.global-integration.com\/wp-content\/uploads\/2026\/01\/GI_logo_hero.webp","width":312,"height":271,"caption":"Global Integration"},"image":{"@id":"https:\/\/www.global-integration.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/uk.linkedin.com\/company\/global-integration"],"description":"Global Integration are a leading global training provider specializing in matrix management, cross-functional teams, remote, virtual and hybrid working. They provide highly interactive face-to-face, virtual and online learning delivered globally","email":"kevan@global-integation.com","foundingDate":"1994-04-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/www.global-integration.com\/#\/schema\/person\/1fa12bfdb63cb06a915dc1478d791465","name":"Debbie Marshall-Lee","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Debbie Marshall-Lee"},"url":"https:\/\/www.global-integration.com\/insights\/author\/debbie-marshall-lee\/"}]}},"_links":{"self":[{"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/posts\/21285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/comments?post=21285"}],"version-history":[{"count":0,"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/posts\/21285\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/media\/21286"}],"wp:attachment":[{"href":"https:\/\/www.global-integration.com\/wp-json\/wp\/v2\/media?parent=21285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}