{"id":21153,"date":"2016-01-25T00:00:00","date_gmt":"2016-01-25T00:00:00","guid":{"rendered":"http:\/\/global2020prd.wpengine.com\/insights\/half-of-people-dont-know-what-is-expected-of-them-at-work\/"},"modified":"2020-03-21T08:19:20","modified_gmt":"2020-03-21T08:19:20","slug":"half-of-people-dont-know-what-is-expected-of-them-at-work","status":"publish","type":"post","link":"https:\/\/www.global-integration.com\/insights\/half-of-people-dont-know-what-is-expected-of-them-at-work\/","title":{"rendered":"Half of people don\u2019t know what is expected of them at work"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.global-integration.com\/wp-content\/uploads\/2015\/01\/Power-and-consequences3-330x330.jpg\" alt=\"black hands shadow control a businessman action\" width=\"330\" height=\"330\" class=\"align right size-medium wp-image-16387\" \/>A recent Gallup <a href=\"https:\/\/www.gallup.com\/opinion\/gallup\/185921\/obsolete-annual-reviews-gallup-advice.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">survey<\/a> on clarity of expectations and goals in over 550 organizations found that only half of employees strongly agree that they understand what is expected of them at work.<\/p>\n<p>The managers of these people were equally unclear about expectations.<\/p>\n<p>From our work in many of the world\u2019s most complex organizations we are not surprised.<\/p>\n<p>It is a simple exercise as we ask participants in our matrix management, virtual teams and global working workshops to write down their personal key goals together with those of their organization and department. Very few of them are able to do this.<\/p>\n<p>On an engagement with managers at vice president level, withinin a global bank looking specifically at clarity we identified that 100 leaders were following nearly 20 different strategies \u2013 and only one of them was correct according to their executive committee. <\/p>\n<p>The most popular answer was a strategy that had been set by a leader who was an excellent communicator in the past, he left four years ago.<\/p>\n<p>This is partly an issue of poor communication of goals. Senior leaders consistently underestimate how difficult it is to get comprehension and understanding of goals. Sending out a PowerPoint presentation isn\u2019t enough. People need the time to discuss and internalize the goals and locate them within their personal change story.<\/p>\n<p>It\u2019s also partly about changes to the nature of clarity in organizations. In a multi-dimensional organization where people may have multiple bosses reporting lines and be part of multiple virtual teams the individual may be the only person who has full clarity on their goal and roles. If they seek clarity from just one of their reporting lines they will probably be talking to someone with only part of the picture.<\/p>\n<p>Another Gallup study \u201cState of the American Manager\u201d noted that only around 12% of employees strongly agree that their manager helps them set work priorities, and performance goals.<\/p>\n<p>Now maybe that\u2019s not a bad thing, philosophically shouldn\u2019t the individual be the best person to set their own goals and to know their own role. Unfortunately the realist in me tells me that most people do not do this and do need some guidance and framework.<\/p>\n<p>In a complex organization we should make things clear where we can. However, we also need to understand that organizations are now more ambiguous. Trade-offs, dilemmas and conflicts are more common when we have multiple reporting lines and priorities. We need to give the individuals at the point of intersection of this complexity the skills, the information and the autonomy to make decisions about their goals and priorities.<\/p>\n<p>If we don\u2019t we are setting ourselves up for regular escalation for decisions and prioritization and this can have big implications for the level of control and autonomy in your organization.<\/p>\n<p>What you think? Is a lack of clarity a bad thing to be solved with clearer job descriptions and cascaded goals, or is it the reality of the future enabling people to take more ownership and autonomy in their goals and role?.<\/p>\n<p>[banner heading=&#8221;Contact us&#8221; link=&#8221;https:\/\/www.global-integration.com\/contact-us\/&#8221; icon=&#8221;coffee&#8221; anchor=&#8221;Get in touch&#8221; align= &#8220;left&#8221;] We help organizations cut through the complexities of virtual, matrix and global working. [\/banner]<\/p>\n<p>[banner heading=&#8221;Making the Matrix Work&#8221; link=&#8221;https:\/\/www.global-integration.com\/matrix-management\/making-matrix-work-book\/&#8221; icon=&#8221;book_making_matrix_work&#8221; anchor=&#8221;Find Out More&#8221; align=&#8221;right&#8221;]To learn more about how to create greater effectiveness with your matrix middle, check out our book.[\/banner]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent Gallup survey on clarity of expectations and goals in over 550 organizations found that only half of employees [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21153","post","type-post","status-publish","format-standard","hentry","type-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Half of people don\u2019t know what is expected of them at work - Global Integration<\/title>\n<meta name=\"description\" content=\"A recent Gallup survey on clarity of expectations and goals in over 550 organizations found that only half of employees strongly agree that they\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.global-integration.com\/insights\/half-of-people-dont-know-what-is-expected-of-them-at-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Half of people don\u2019t know what is expected of them at work\" \/>\n<meta property=\"og:description\" content=\"A recent Gallup survey on clarity of expectations and goals in over 550 organizations found that only half of employees strongly agree that they\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.global-integration.com\/insights\/half-of-people-dont-know-what-is-expected-of-them-at-work\/\" \/>\n<meta property=\"og:site_name\" content=\"Global Integration\" \/>\n<meta property=\"article:published_time\" content=\"2016-01-25T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-03-21T08:19:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.global-integration.com\/wp-content\/uploads\/2015\/01\/Power-and-consequences3-330x330.jpg\" \/>\n<meta name=\"author\" content=\"Kevan Hall\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevan Hall\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/half-of-people-dont-know-what-is-expected-of-them-at-work\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/half-of-people-dont-know-what-is-expected-of-them-at-work\\\/\"},\"author\":{\"name\":\"Kevan Hall\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#\\\/schema\\\/person\\\/3ad6577af9c33612e410fbcdc3ff2a9a\"},\"headline\":\"Half of people don\u2019t know what is expected of them at work\",\"datePublished\":\"2016-01-25T00:00:00+00:00\",\"dateModified\":\"2020-03-21T08:19:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/half-of-people-dont-know-what-is-expected-of-them-at-work\\\/\"},\"wordCount\":593,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/half-of-people-dont-know-what-is-expected-of-them-at-work\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.global-integration.com\\\/wp-content\\\/uploads\\\/2015\\\/01\\\/Power-and-consequences3-330x330.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/half-of-people-dont-know-what-is-expected-of-them-at-work\\\/\",\"url\":\"https:\\\/\\\/www.global-integration.com\\\/insights\\\/half-of-people-dont-know-what-is-expected-of-them-at-work\\\/\",\"name\":\"Half of people don\u2019t know what is expected of them at work - 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