{"id":20793,"date":"2012-12-03T00:00:00","date_gmt":"2012-12-03T00:00:00","guid":{"rendered":"http:\/\/global2020prd.wpengine.com\/insights\/on-outsourcing-providers-and-buyers\/"},"modified":"2025-12-08T16:03:19","modified_gmt":"2025-12-08T16:03:19","slug":"on-outsourcing-providers-and-buyers","status":"publish","type":"post","link":"https:\/\/www.global-integration.com\/insights\/on-outsourcing-providers-and-buyers\/","title":{"rendered":"On outsourcing providers and buyers"},"content":{"rendered":"
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Tim Mitchell, Global Integration<\/figcaption><\/figure>\n

Global Integration’s Tim Mitchell<\/a>\u00a0recently shared some advice with writer Malcolm Wheatley for a piece the writer was researching for\u00a0\u00a0Procurement Leaders, Executive Network. (You can see a link to the full article below.)<\/p>\n

Working with external partners, including in an outsourcing context, \u00a0has always been important, but is becoming ever more critical and complex. It is becoming increasingly important to work in an integrated way with suppliers, partners and customers to come together to deliver added value to all of the partners.<\/p>\n

Problem ‘symptoms’ include a mutual lack of trust, micromanagement, corporate culture clashes caused by different ways of working, high levels of escalation of problems, and an inability to get the best out of each other.<\/p>\n

It is as \u00a0important to develop an open and shared way of working to get the best out of relationships as it is to get the shared technologies right. The article by Malcolm Wheatley drives this home, and produces the statistics to support it.<\/p>\n

Notable from the original report? 71% of \u00a0BPO clients expect their\u00a0partners to be able to adapt to\u00a0changing industry demands, yet\u00a067%\u00a0of suppliers are forced to\u00a0clear even the smallest\u00a0changes with the client.<\/p>\n

Why not…..?<\/h3>\n